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Speakers Kit
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Customer Relations Training
There is little doubt that developing satisfied customers is the most profitable way to conduct day-to-day business activities. In fact, it cost over five times as much to get a new customer as to keep a customer you already have. Furthermore, your skill at dealing with complaints and satisfying disgruntled customers may be one of the most important ways your company stands out from its competition.
In this seminar participants will learn:
· The secrets to making customers return..
· Proven techniques for keeping customers satisfied.
· Ways of handling the angry or difficult customer.
· Methods of fostering the customer loyalty.
· Keys to listening better and learning more.
· Guidelines for improving communications skills.
· Responses for creating a “win-win” situation.
· The selling of added services and products.
When possible, prior to our seminar, we will: “mystery shop” your place of business, evaluate your current customer relations, and assess your service needs. This information will be compiled into a written report to be shared with your people before intervention. In this manner, our customer relations program is specifically tailored to meet the needs of your business.
The seminar format is very fast-paced and interactive, with specific examples relevant to your company. The program will include audiovisual aids and an approximately thirty page training manual.
